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Common Computer Problems (With Fixes)

Be Prepared

The best solution to any problem is to have a proactive approach.

Check out our New Computer Checklist / FAQs page to see how you can prevent problems in the future by setting restore points, protecting against malware, proper care procedures, and being prepared to reformat.

**OPENING OR MODIFYING YOUR COMPUTER OR COMPONENTS MAY VOID YOUR WARRANTY**

Remember, if you purchased your computer with us (or another seller), it’s best to call customer support wherever you purchased your computer to see if they can help before making any changes.

PROBLEM

1. Computer is Slow/
Windows Boots Slow

  • Software issue with malware, too many start-up items, or build up of temporary files
  • Hardware issue with overheating, failing hardware (drive, RAM,  CPU, etc.)

SOLUTION

1. The most effective and common solution is to reformat your computer. (See video below)
2. A quick-fix for slow booting Windows is to disable items on start-up (See Video Below)

3. If it’s a hardware issue, the failing component must be identified and replaced/repaired

PROBLEM

2. Computer Keeps Crashing

  • Bug in the operating system
  • Malware, viruses, adware, trojans
  • Drivers
  • Failing hardware (graphics card, motherboard, etc.)

SOLUTION

1. Identify the cause and replace/update the affected software/hardware (See Video Below)

2. If it’s a hardware issue, the failing component must be identified and replaced/repaired

PROBLEM

3. Computer Won’t Turn On

  • Failing hardware
  • Could be a driver/software issue

SOLUTION

1. Identify failed component and replace if required (See Video Below)

2. If it’s a hardware issue, the failing component must be identified and replaced/repaired

PROBLEM

4. Blue (Green) Screen of Death

  • Failing hardware
  • Bad drivers
  • Missing required DLL files
  • Corrupted hardware (RAM, motherboard, etc.)

SOLUTION

1. Identify the cause and replace/update the affected software/hardware. The new (Green) Blue Screen of Death gives a QR code to scan that brings you to a web page that will diagnose and offer advice. Also see video below for alternate method.

2. If it’s a hardware issue, the failing component must be identified and replaced/repaired

PROBLEM

5. Peripherals Aren’t Working
(Keyboard, Mouse, Printer, Speakers)

  • Driver issue
  • Port or component is broken

SOLUTION

1. Update drivers
2. Contact support for computer repairs or help.

PROBLEM

6. Peripheral Commands Interpreted Incorrectly

  • Software issue

SOLUTION

1. Install drivers, see peripheral support
2. Contact support for computer repairs or help.

PROBLEM

7. Battery Won’t Charge

  • Failing battery (remember to always unplug battery when plugged into A/C)
  • Failing charger
  • Drivers not installed correctly

SOLUTION

1. Follow this tutorial to identify the problem.
2. Contact support for computer repairs or help.
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